Norton offers various digital security services, mainly through subscription plans that protect your devices from viruses, malware, and other online threats. Their subscriptions often include antivirus software, VPN for online privacy, and tools like parental controls or device optimization. You might see charges from Norton as these subscriptions automatically renew yearly or monthly unless you opt out. These subscriptions cover multiple devices and come with different storage options depending on the plan you choose.
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Cancelling a Norton subscription is relatively straightforward via the user account on their website where users can unsubscribe or cancel their subscription renewal quickly. There is also customer support available by phone for assistance, which makes the process easier.
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How to Cancel Norton: Step by Step
If you purchased through Norton.com:
- Go to my.norton.com and sign in using your Norton account credentials.
- Click on the My Account tab.
- Navigate to the My Subscriptions section.
- Locate the subscription you wish to cancel.
- Click on Cancel Subscription Renewal or Manage Renewal located below the subscription details.
- Follow the on-screen prompts to complete the cancellation process.
If you purchased through the Apple App Store:
- Open the Settings app on your iOS device.
- Tap on your name at the top of the screen.
- Select Subscriptions.
- Find and tap on your Norton subscription.
- Tap Cancel Subscription and confirm the cancellation.
If you purchased through Google Play:
- Open the Google Play Store app on your device.
- Tap on the Menu icon (three horizontal lines) at the top left.
- Select Subscriptions.
- Find your Norton subscription and tap on it.
- Tap Cancel Subscription and follow the prompts to confirm the cancellation.
Tips & Tricks for Canceling Norton
- Call Norton support directly,
- Cancel well ahead of renewal date
- Turn off auto-renewal
- Be polite but firm
- Request confirmation
- Avoid disputing charges immediately;
- Use escalation paths
- If encountering continued charges, consider contacting your bank or credit card to block further payments,
- Document all your communications,
- Some users report success by threatening to report to consumer protection agencies,
Norton Customer Service Info
If you need assistance, here's how you can get in touch with Norton's support team.
Cancel Norton Script
Script
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Dear Norton Support,
I hope this message finds you well. I would like to request the cancellation of my Norton subscription. Due to changes in my personal circumstances, I no longer require the service and would appreciate your assistance in processing this cancellation promptly. Please confirm once the cancellation has been completed.
Thank you for your help!
Best regards,
Frequently Asked Questions
Norton allows you to cancel your membership anytime online or via Member Services & Support. Annual subscriptions have a 60-day money-back guarantee if requested within 60 days of purchase, while monthly subscriptions are eligible for a full refund if requested within 14 days. After cancellation, your subscription won't auto-renew but your protection continues for the paid term; refunds vary based on purchase method and specific conditions.
To cancel your Norton subscription, you do need your email and password to log in to your account at Norton.com. Once logged in, you can go to the "My Subscriptions" section to turn off automatic renewal and cancel your subscription. If you don't remember your password, you can reset it using the "Forgot Password" link on the Norton login page: https://my.norton.com/fp/forgotPassword. Additionally, you can contact Norton customer service at 1(844)-803-7083 or use their live chat for further assistance.
- Complicated cancellation process: Users find the steps to cancel Norton subscriptions difficult and cumbersome.
- Lack of easy customer support: No easy way to reach a live customer service representative causes frustration.
- Automatic renewal confusion: Subscriptions renew automatically unless canceled well before the billing date, often up to 35 days prior.
- Unexpected charges: Customers report being charged even after cancellation or being billed earlier than the renewal date.
- High renewal prices: Renewal fees are often higher than the initial subscription cost and can change without notice.
- Forced credit card details: Norton requires credit card info to renew, causing distrust and security concerns.
- Early renewal: Subscription renewal charges occurring a month or more before the expiration date.
- Refund difficulties: Challenges in obtaining refunds despite cancellation and billing issues.
- Limited payment options: Lack of alternative payment methods like PayPal increases dissatisfaction.
- Product dissatisfaction: Perceived stalled product development or competition from better alternatives.
Norton allows you to cancel your subscription at any time, but cancellation only takes effect at the end of the current subscription period, so you won’t get an immediate stop to billing. Subscriptions automatically renew unless you turn off auto-renewal, and you are responsible for all payments until cancellation. While there’s generally a 60-day money-back guarantee for annual subscriptions, be aware that cancellation must be done directly with Norton unless you subscribed through a third party, in which case you must cancel through that third party, and Norton does not owe refunds for those payments.
Before canceling your Norton subscription, know that you will lose access to Norton's security features after your current paid billing period ends. This includes antivirus protection, firewall security, VPN services (if you had them), and any backup solutions provided by Norton 360. It's important to backup all your important files before cancellation since these services will no longer be available once the subscription lapses. Also, your protection continues only through the already paid term, so canceling stops the automatic renewal but does not immediately terminate service.
- Norton account login credentials (username/email and password)
- Registered email address used for the Norton subscription
- Original order number (especially if purchased directly from Norton)
- Proof of purchase (if purchased from a third party)
- Access to the "My Subscriptions" tab on your Norton account portal
- Device or product information (for uninstalling or deactivating the software)
- Billing information if you want to remove it or verify your identity
- Case number (if you have contacted customer service for cancellation)
We've actually written a step by step guide on how to get a refund from Norton. Check it out!
The Easiest Way to Cancel Norton
If you’re frustrated trying to cancel your subscription, membership, or bill from Norton—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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