TotalAV offers internet security services including antivirus protection, real-time protection, VPN, ad blocking, and identity protection. They have different subscription plans like monthly, quarterly, biannual, and annual that automatically renew unless you cancel them. You might see charges from TotalAV if you're subscribed to one of these plans for online protection. If you cancel early within the first 30 days (for annual) or 14 days (for other plans), you can get a full refund.
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The cancellation process for TotalAV is relatively straightforward and differs slightly based on payment method. Users can cancel via their Apple or Google accounts or directly on TotalAV's website for PayPal or card payments, requiring only a few simple steps including identity verification, making it fairly easy for consumers.
Estimated Time
On average, it takes 10 minutes 00 10 minutes to cancel a TotalAV subscription.
How to Cancel TotalAV: Step by Step
If you purchased through TotalAV.com:
- Login to your account on the TotalAV website.
- Go to your Dashboard and tap the Menu/three lines.
- Scroll down the menu and select 'My Services'.
- Tap 'Cancel Subscription' on your subscription.
- You will need to go through a verification process where a verification code will be sent to the email address associated with your account.
If you purchased through Apple App Store:
- Open your Settings app on your iPhone.
- Tap your name and then tap Subscriptions.
- Find and select TotalAV in the list of active subscriptions.
- Tap 'Cancel Subscription' to stop future billing.
If you purchased through Google Play:
- Open the Google Play Store app on your device.
- Tap your Profile Icon.
- Select Payments & Subscriptions and then Subscriptions.
- Find TotalAV in the list.
- Tap 'Cancel Subscription' and follow the on-screen instructions to complete the cancellation process.
If you purchased through PayPal:
- Log in to your PayPal account.
- Go to Settings (the gear icon).
- Select Notifications and then Preapproved Payments.
- Find TotalAV in the list of preapproved payments and select it.
- Click on 'Cancel' to stop future billing.
If you need assistance, here's how you can get in touch with TotalAV's support team.
Tips and Tricks for Getting a TotalAV Refund
- Cancel via TotalAV dashboard: Go to dashboard.totalav.com, locate subscription, hit "Cancel" then "Cancel Service" and finally "Confirm Cancellation." Ignore any discount offers during this process.
- If purchased via PayPal: Cancel the subscription directly from the PayPal app under bills and select TotalAV subscription to cancel.
- Save confirmation emails: Keep all cancellation confirmation emails as proof of cancellation.
- Timing matters: Cancel well before the renewal date to stop future charges.
- Use firm, clear language: In chats or calls, firmly state, "I don't need this service anymore, please cancel my subscription." Persist despite offers for discounts or lifetime subscriptions.
- Contact support via chat or email: Use the privacy policy page chat link to get a representative and demand cancellation.
- Prepare for uncooperative support: If reps resist cancelling, keep insisting politely but firmly without acceptance of alternatives.
- Escalate to your bank: If charges continue after cancellation, ask your bank to block future payments or request a stop payment order on the card.
- Consider new payment methods: Getting a new debit/credit card number can prevent recurring billing if all else fails.
- Dispute charges: Within 120 days, request chargebacks on unauthorized or ongoing charges after cancellation.
- Report fraudulent charges: If necessary, report the billing as fraud with your bank and consider legal action if money is taken after cancellation.
- Watch future statements: Monitor credit card or PayPal invoices to ensure TotalAV stops charging.
- Ignore discount reheating tactics: They often try to keep you subscribed with reduced offers; stay firm on cancellation.
Why Do People Request Refunds from TotalAV
- Difficulty canceling subscription: System blocks cancellation, requires multiple emails or calls, and aggressive retention tactics.
- Unauthorized charges after cancellation: Customers continue to be billed even after they have canceled their subscriptions.
- Aggressive or misleading sales and renewal tactics: Automatic renewals occur without clear notifications, and pressure sales tactics are used to retain customers.
- Poor or no customer service support: Lack of live customer service representatives, unanswered emails, and unhelpful support during cancellation and refund requests.
- Charging for services or add-ons not ordered: Customers report being billed for additional services or add-ons they did not authorize or request.
- Hidden or misleading pricing policies: Initial low prices with unexpectedly high renewal fees that are not clearly communicated.
- Technical issues: Software bugs, errors during installation, or failure to provide the promised level of protection.
- Frustration over refunds: Difficulty obtaining refunds even when cancellation is confirmed or unauthorized charges occur.
TotalAV Refund Script
Script
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Dear TotalAV, Support,
I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience.
Thank you for your attention to this matter. I look forward to your prompt response.
Best regards,
TotalAV Refund Policy
TotalAV offers a 30-day full refund period for annual subscriptions and a 14-day full refund period for monthly subscriptions if you decide the service isn't right for you. You can cancel your subscription at any time through the 'My Services' section on their website, the Help Centre, or by calling their support number. Subscriptions automatically renew at the current rate unless cancelled before the renewal date, and refunds are processed back to the original payment method within a few days after approval.
The Easiest Way to Get a TotalAV Refund
If you’re frustrated trying to cancel your subscription, membership, or bill from TotalAV—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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