SUPERAntiSpyware offers antivirus and antispyware protection services. When you buy their Professional version, you get one year of updates and upgrades to keep your software and spyware definitions current, which helps protect your computer from new threats. After the year, you can renew your subscription to continue receiving updates, but the software will still work without updates. Sometimes, you might see a monthly charge for their unlimited 24/7 technical support that comes with the purchase.
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The process requires contacting customer service via phone or email for subscription changes, which is straightforward but lacks a direct online cancellation option. Additionally, uninstalling the software from the control panel or using an uninstaller assistant is simple for most users familiar with basic computer operations.
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How to Cancel SUPERAntiSpyware: Step by Step
If you purchased through Credit Card:
- Contact Customer Support: Call 1-866-966-6254 or email support@superantispyware.com to express your intent to cancel.
- Provide Details: Share your account information and any relevant subscription details to facilitate the cancellation process.
- Follow Instructions: Follow any specific instructions given by customer support regarding the cancellation.
- Confirm Cancellation: Ask for a confirmation of the cancellation via email or other means.
If you purchased through PayPal:
- Log in to PayPal: Access your PayPal account.
- Go to Settings: Click on the gear icon to enter your account settings.
- Select Payments: Navigate to the "Payments" section.
- Manage Automatic Payments: Find SUPERAntiSpyware in the list and select it.
- Cancel the Subscription: Click on "Cancel" to terminate the payment agreement.
If you purchased through a Reseller:
- Contact the Reseller: Reach out to the retailer or platform where you purchased the subscription.
- Request Cancellation: Specify that you wish to cancel your subscription and follow their instructions.
- Keep Records: Document any confirmation or correspondence regarding the cancellation.
Tips & Tricks for Canceling SUPERAntiSpyware
- Keep a record of all communication, including emails and chat transcripts as proof of cancellation requests.
- Email the SALES or billing department repeatedly if initial cancellation requests are ignored.
- Be firm and clear in your language, explicitly state you want to cancel and stop all future charges.
- If email fails, try calling the support line and insist on speaking to a supervisor or someone who can process cancellations immediately.
- Dispute unauthorized charges with your bank or credit card company if the company continues to bill after cancellation.
- Cancel the associated credit card or payment method to prevent further charges if the company is uncooperative.
- Timing: Cancel well before the renewal date to avoid automatic billing and less time for the company to resist.
- Escalate by threatening to share your experience on social media or forums to get faster responses.
- Beware of third-party billing/support centers that may be hard to deal with and not knowledgeable about your account.
- Use straightforward, no-nonsense language emphasizing you do not want to renew and want confirmation that your subscription is cancelled.
SUPERAntiSpyware Customer Service Info
If you need assistance, here's how you can get in touch with SUPERAntiSpyware's support team.
Cancel SUPERAntiSpyware Script
Script
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Hello SUPERAntiSpyware Team,
I hope this message finds you well. I am writing to formally request the cancellation of my subscription. Unfortunately, I have not found myself utilizing the service as much as I anticipated, and I believe it would be best to discontinue my membership at this time.
Please confirm the cancellation and ensure that no further charges will be applied to my account.
Thank you for your assistance.
Best regards,
Frequently Asked Questions
SUPERAntiSpyware subscriptions provide one year of updates and support, and the product continues to function after the subscription expires but without updates. To cancel or make changes to a subscription, customers need to contact SUPERAntiSpyware support by phone or email, as billing continues until cancellation is requested.
You do not need your password to cancel your SUPERAntiSpyware subscription. You can cancel by contacting their customer service via phone at 1-866-966-6254 or by emailing support@superantispyware.com. There's no mention of password authentication required for cancellation, which suggests the process is handled through direct support. If you need to reset your password for any reason, you can do so here: https://www.superantispyware.com/resetpassword.htm
- Unwanted automatic subscription renewals leading to unexpected charges.
- Difficulty canceling subscriptions, with users complaining about continued billing despite attempts to cancel.
- Recurring charges from bundled services, such as LiveTech 24/7 Technical Support, causing confusion and unexpected costs.
- Disputes over refund processing, including delays and misunderstandings about whether refunds were issued or received.
- Billed after cancellation with users complaining about charges continuing after they thought service was stopped.
- Unclear or confusing billing practices, leading to customers feeling misled about what they purchased.
- Perceived scam or deceptive practices claims, including accusations of locking computers and demanding payment to unlock.
- Software effectiveness issues where users feel the product did not remove all threats as promised and sought refunds as a result.
SUPERAntiSpyware offers a 30-day unconditional 100% money-back guarantee, allowing you to get a full refund if not satisfied within that time. However, cancellation requests must be made by contacting their customer service; there's no easy self-service cancellation portal. Beware that customer support may attempt to upsell additional products during cancellation, and recurring charges could include charges for "Unlimited 24/7 Technical Support" which is bundled with the subscription. There are no explicit contracts, lock-ins, or early cancellation fees, but the process may feel cumbersome and involve persistence to successfully cancel.
Before cancelling your SUPERAntiSpyware subscription, it's important to know that you will lose access to features included with the paid plan, such as real-time scanning, automatic updates, and AI-powered detection, reverting to a more limited free version. If you have Unlimited 24/7 Technical Support (provided with the subscription), that will also end upon cancellation. To properly cancel your subscription or make changes, you need to contact their support by phone at 1-866-966-6254 or email support@superantispyware.com to ensure your subscription is fully cancelled and avoid unwanted charges. Keep in mind that cancellation may affect your protection level and access to technical support.
- Full name associated with the account
- Email address used for purchase or account registration
- Order number or purchase date (if available)
- Phone number (if required for verification)
- Billing address associated with the account (if needed for identification)
- Reason for cancellation (occasionally requested for feedback)
- Last 4 digits of credit card or other payment method details (for charge identification, if applicable)
- Access to the customer support portal or ability to send an email/call customer support
We've actually written a step by step guide on how to get a refund from SUPERAntiSpyware. Check it out!
The Easiest Way to Cancel SUPERAntiSpyware
If you’re frustrated trying to cancel your subscription, membership, or bill from SUPERAntiSpyware—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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