PC Matic offers antivirus and cybersecurity services that help protect your computer from viruses, ransomware, and identity theft. They provide different subscription plans that cover multiple devices, like PCs or laptops, and let you manage your account and renew your subscriptions online. You might see a bill from PC Matic if you subscribe to their antivirus protection, VPN service, or support plans. They also have free email support for customers and additional paid options for extra tech help.
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The cancellation process is straightforward and can be done either through the PC Matic app or the online customer account page with a few simple clicks. Users just need to log in, find their subscription, and select 'Cancel Subscription' to complete the cancellation, which triggers a confirmation email.
Estimated Time
On average, it takes 10 minutes 00 10 minutes to cancel a PC Matic subscription.
How to Cancel PC Matic: Step by Step
If you purchased through PC Matic:
- Log into your PC Matic account by clicking the "Log In" button on the homepage.
- If necessary, reset your password by following the on-screen instructions.
- Once logged in, navigate to the My Subscriptions tab.
- Locate the subscription you wish to cancel.
- Click on the three horizontal dots next to the subscription name.
- Select "Cancel Subscription".
- You will receive an email confirming the cancellation of your subscription.
If you need assistance, here's how you can get in touch with PC Matic's support team.
Tips and Tricks for Getting a PC Matic Refund
- Cancel early before renewal date to avoid automatic charges and make it easier to get refunds.
- Use polite but firm language when contacting support, emphasizing dissatisfaction and request immediate cancellation.
- Escalate to supervisors or managers if first-level support is unresponsive or refuses to cancel.
- Document all communication including dates, names, and content for evidence if needed later.
- Request confirmation emails after cancellation to have proof your subscription is terminated.
- Dispute charges through your bank or credit card if the company fails to cancel or refund properly.
- Cancel payment methods such as direct debits or cards linked to the subscription to forcibly stop renewals.
- Use forum advice and share experiences to learn from others what tactics worked for them, such as timing calls during business hours.
- Keep cancellation requests concise and factual avoiding emotional language that could be ignored.
- Follow-up persistently if cancellation is not acknowledged, trying multiple contact channels like phone, email, or live chat.
Why Do People Request Refunds from PC Matic
- Poor customer service: Unresponsive support, no phone contact, slow email responses, inability to get help with password resets or technical issues.
- Billing issues: Overcharging, unauthorized auto-renewals, difficulty cancelling subscriptions, and no refunds for unused service.
- Technical problems: Software slowing down computers, blocking legitimate programs, and lack of effective malware detection compared to competitors.
- Lack of support when hacked or facing security problems: Customers reported getting hacked soon after using PC Matic and getting no help afterward.
- Frustration with software features: Primitive malware detection based on whitelisting, no advanced optimization tools, and inferior value compared to alternatives like Norton 360.
- Perception of scam or deceptive practices: Some users described PC Matic as a scam due to recurring charges and poor service.
- Issues with cancellation process: Difficulty cancelling subscriptions, some users had to fix issues themselves after stopping the service.
PC Matic Refund Script
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Dear PC Matic, Support,
I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience.
Thank you for your attention to this matter. I look forward to your prompt response.
Best regards,
PC Matic Refund Policy
PC Matic offers a 30-day money-back guarantee for annual subscription purchases if requested within 30 days of purchase; however, renewal orders are final and non-refundable. Subscriptions can be canceled or auto-renewal turned off via the PC Matic app or the online Customer Account page, with email notifications sent upon cancellation. Refunds are processed only to the original payment method and must be requested through customer support within the refund period.
The Easiest Way to Get a PC Matic Refund
If you’re frustrated trying to cancel your subscription, membership, or bill from PC Matic—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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