Webroot offers cybersecurity services mainly for home and business users. For home users, they provide antivirus and identity protection through products like Webroot Total Protection and Premium Antivirus, with subscription plans priced annually starting around $24.99 for one device. Businesses can get more extensive protection like threat protection, endpoint security, and email security, with pricing based on the number of seats and also billed annually. If you see a charge from Webroot, it's likely for a subscription renewal of these security services that help protect your devices and data.
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Cancelling a subscription with Webroot requires contacting customer support or submitting a support ticket with key subscription information (email and keycode). The process is somewhat cumbersome compared to simple automated online cancellations but does not require excessive steps or persistent obstacles, placing it in the moderate difficulty range.
Estimated Time
On average, it takes 10 minutes 00 10 minutes to cancel a service-webroot subscription.
How to Cancel service-webroot: Step by Step
If you purchased through Webroot.com:
- Contact Webroot customer support to initiate the cancellation process.
- If you have the Automatic Subscription Renewal option enabled, visit the customer care page on the Webroot antivirus application.
- Follow the on-screen instructions to proceed with cancellation.
- When prompted, choose Keycode or without Keycode to cancel:
- If you select Keycode, enter your Webroot antivirus program's keycode and confirm the cancellation.
- If you select without Keycode, follow the instructions provided on the screen.
- Allow the cancellation process to complete.
- If you didn’t opt for auto-renewal, uninstall the Webroot antivirus application from your device via the Control Panel on Windows.
- For further assistance, feel free to contact customer support again.
If you purchased through a third-party service (e.g., iTunes, Google Play):
- Open the appropriate app store (iTunes or Google Play) on your device.
- Go to your subscriptions section.
- Find Webroot in the list of active subscriptions.
- Select cancel subscription and confirm the action.
If you need assistance, here's how you can get in touch with service-webroot's support team.
Tips and Tricks for Getting a service-webroot Refund
- Contact customer support directly via the dedicated Webroot support number (+1-888-832-1727) for cancellation requests.
- Disable automatic renewal through the Webroot antivirus application's settings or customer care page if possible before subscription expiration.
- If auto-renewal is not activated, uninstall the Webroot software completely from your device using Control Panel or, if needed, in safe mode to stop the service.
- Check if the subscription is linked via third parties, like Best Buy, especially if the subscription came bundled with a device purchase; cancel through their customer service or your account online.
- Use specific language when speaking to support: be firm about wanting to cancel immediately and request confirmation that auto-renewal and future charges will be stopped.
- Escalate if needed by asking to speak with a supervisor if the first representative is unhelpful or if cancellation is refused.
- Time your cancellation before the renewal date to avoid automatic charges; some users note that cancelling too late leads to billing issues.
- Monitor your bank or card statements after cancellation to ensure no further charges are made, and dispute them if they occur.
- Some users report that Webroot subscriptions are sometimes difficult to fully remove from accounts even after uninstall, so consider following up multiple times until you get confirmation.
- If purchasing through Best Buy, check your Best Buy account subscriptions section or contact Best Buy customer support (1-800-BESTBUY) to manage or cancel the Webroot subscription.
Why Do People Request Refunds from service-webroot
- Difficulty canceling auto-renewal requiring repeated emails and company intervention
- Software continues running after uninstall and files remain undeletable even with admin rights
- Unprofessional and false customer service responses, including fake phone numbers
- Forced high-price renewals shortly after initial purchase
- Persistent renewal popups even after cancellation and uninstallation
- Poor customer support and issues accessing accounts
- Software embeds too deeply making uninstallation difficult
- Perception of scam and shady business practices
- Aggressive renewal charges and reminders
service-webroot Refund Script
Script
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Dear service-webroot, Support,
I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience.
Thank you for your attention to this matter. I look forward to your prompt response.
Best regards,
service-webroot Refund Policy
Service-webroot.com requires cancellation of subscriptions at least 24 hours prior to the renewal date to avoid being billed for the next period. Month-to-month subscriptions continue until canceled and access is maintained until the end of the current billing cycle; no refunds are provided. Annual subscriptions auto-renew unless canceled 7-10 days in advance through Webroot's Online Store, with access continuing until the period ends and no refunds issued. Purchases via third-party marketplaces follow their respective policies.
The Easiest Way to Get a service-webroot Refund
If you’re frustrated trying to cancel your subscription, membership, or bill from service-webroot—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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