Webroot Antivirus offers various protection plans for consumers, including antivirus for one device and multi-device packages that cover PCs, Macs, smartphones, and tablets. Their main services include virus protection, real-time anti-phishing, ransomware protection, identity protection, VPN, and backup options. Subscriptions are billed annually, with discounts for buying plans upfront and easy renewal or upgrade options. You might see charges from them because you subscribed to one of their security plans to keep your devices safe online.
Difficulty
12345
678910
Easy
Medium
Very Hard
The cancellation process for Webroot subscriptions is straightforward and involves logging into your Webroot account to turn off auto-renewal under the subscription management settings. The steps are clear and easy to follow on the website, making cancellation quick and accessible without needing to contact support or jump through complicated procedures.
Estimated Time
On average, it takes
5 minutes
00
00
minutes to cancel a Webroot Anti Virus subscription.
How to Cancel Webroot Anti Virus: Step by Step
If you purchased through Webroot.com:
- Go to the Webroot Support page.
- Submit a support ticket or contact customer support directly at 1-866-612-4268.
- Provide your email address and keycode associated with your subscription.
- Follow any additional instructions provided by the support team.
- To disable auto-renewal, ensure you fill out the accompanying form on the support page.
If you purchased through Google Play:
- Open the Google Play Store on your Android device.
- Sign in to the Google Account that has your subscription.
- Tap on the menu icon (three horizontal lines).
- Select 'Subscriptions'.
- Find and select the Webroot subscription you want to cancel.
- Tap 'Cancel Subscription'.
- Follow the prompts to complete the cancellation.
Note: Uninstalling the app will not cancel your subscription.
If you purchased through Apple App Store:
- Open the Settings app on your iPhone or iPad.
- Tap your name at the top of the screen.
- Select 'Subscriptions'.
- Find and select the Webroot subscription.
- Tap 'Cancel Subscription'.
- Follow the prompts to confirm the cancellation.
Tips & Tricks for Canceling Webroot Anti Virus
- Be persistent and firm when calling customer support; multiple calls might be necessary due to long hold times and poor service.
- Use clear, direct language like “I want to cancel my subscription and stop all future charges immediately.”
- Request to speak with a supervisor or higher-level agent if frontline support is unhelpful or evasive.
- Document dates and times of all calls and attempted cancellations for reference if dispute arises.
- Disable auto-renewal online first if possible through the Webroot account management or auto-renewal opt-out page.
- If auto-renewal cannot be cancelled easily, uninstall the software via Control Panel as a last resort to stop the service.
- Be ready to escalate by filing disputes with your credit card company or bank if unauthorized charges continue after cancellation requests.
- Timing your calls during weekdays early morning or late evening can reduce hold times.
- Use forums and social media like Reddit to get updated contact info, share experiences, and gain leverage through public exposure.
- Complain about annoying persistent renewal popups as sometimes this pushes support to act quicker.
- Have your keycode and account info ready to provide proof of subscription during cancellation calls.
- Note that cancellation may not stop renewal charges immediately; be prepared to follow up repeatedly until confirmed.
Webroot Anti Virus Customer Service Info
If you need assistance, here's how you can get in touch with Webroot Anti Virus's support team.
Cancel Webroot Anti Virus Script
Script
Copy
Dear Webroot Support,
I hope this message finds you well. I am writing to formally request the cancellation of my subscription. Due to recent changes in my personal circumstances, I am unable to continue with the service at this time.
I appreciate the protection your software provides; however, I believe discontinuing my membership is the best decision for me right now. Please confirm my subscription cancellation at your earliest convenience.
Thank you for your understanding and assistance with this matter.
Best regards,
Frequently Asked Questions
Webroot SecureAnywhere subscriptions automatically renew at the standard renewal price, with customers receiving notification emails 30 and 14 days before renewal. To cancel the subscription or auto-renewal, customers must either submit a support ticket/contact Webroot directly or complete the auto-renewal opt-out form. Refunds can be requested by filling out a refund form, and cancellation takes effect at the end of the current subscription period.
To cancel your Webroot Anti Virus subscription, you need to either submit a support ticket or contact Webroot directly. For cancellation, you must provide the email and keycode associated with your subscription, which indicates that the password itself is not directly required for cancellation. If you need to reset your password for any reason, you can do so at https://www.webroot.com/us/en/account-password-reset. This process ensures your subscription can be canceled even if you don't have your password, as the keycode and email are the crucial details.
- Complicated and frustrating renewal process with excessive upselling and confusing navigation.
- Subscription problems such as inability to remove old devices and keycode errors despite valid subscription.
- Poor and unresponsive customer support, making issues unresolved and communication difficult.
- Unauthorized or recurring charges causing unexpected billing even after cancellation attempts.
- Annoying pop-ups and reminders to renew subscription after cancellation which can freeze the computer.
- Auto-renewal difficulties with inability to stop subscription charging or log into accounts.
- Product performance issues, such as slowing down computers or causing computer failures.
- High pressure for upsells and additional costly fees beyond the initial subscription price.
- User-unfriendly installation and interface, making the software hard to use and monitor.
- Refund difficulties and lack of resolution for billing disputes or charges considered unfair.
Webroot Anti Virus does not allow immediate cancellation that stops the service and billing right away; cancellation only takes effect at the end of the current subscription period. You must cancel at least 24 hours before the renewal date (or 7-10 days in some cases) to avoid being charged for the next period. Additionally, there are no refunds for cancellations made on monthly or annual subscriptions purchased directly from Webroot, and uninstalling the app does not cancel your subscription or billing. Cancellation policies may differ if purchased through third-party platforms like the Apple App Store or Google Play, where their policies apply.
Before cancelling your Webroot Anti Virus subscription, it's important to know that you will lose all protection and security features offered by the service, leaving your devices vulnerable to viruses and malware. Cancelling the subscription requires you to disable auto-renewal or contact Webroot directly with your email and keycode to fully cancel. Once cancelled, the software will no longer receive updates or support, so your system will not be protected against new threats. Be sure to uninstall the software after cancellation to avoid confusion or conflicts with other security programs.
- Email address linked to your Webroot account
- Webroot keycode associated with the subscription
- Password for your Webroot account (if managing online)
- Invoice number (10- or 11-digit code starting with WIN, E, C or R, for online purchases)
- Total amount for the transaction (found on your receipt)
- Reason for cancellation or refund (e.g., Duplicate Purchase, Auto Renewal charge, Technical Issue, etc.)
- Original receipt of purchase (for retail purchases, must be dated within 70 days of request)
- Original software disc and package/keycode insert (if purchased as physical software and opened)
- Full name and mailing address (for retail/physical product refunds)
- Phone number (if canceling via phone support, especially for Best Buy, Geek Squad or Total Tech Support managed subscriptions)
- Access to online account portal (for self-service cancellations or auto-renewal opt-out)
- Contact details (for support ticket requests)
We've actually written a step by step guide on how to get a refund from Webroot Anti Virus. Check it out!
The Easiest Way to Cancel Webroot Anti Virus
If you’re frustrated trying to cancel your subscription, membership, or bill from Webroot Anti Virus—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
What Are Some Alternatives to Webroot Anti Virus?
Webroot Software, Webroot SecureAnywhere, Webroot Antivirus, Webroot Subscription, Webroot Protection, Webroot Renewal
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
.svg)
.svg)
.svg)
.svg)
.png)
